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SafeUT Frontline

Call  833-372-3335 or
Graphic collage of frontline workers

PROFESSIONAL SUPPORT FOR YOU AND YOUR FAMILY

The SafeUT Frontline app provides a way for Utah’s law enforcement, fire/EMS, health care providers, and their families to confidentially connect to licensed mental health professionals trained to understand the unique challenges frontline workers face on a daily basis. Counselors are available 24/7 to listen, support, and provide essential resources.

Download the app if you or someone you know can use extra backup

A lifeline for the frontline

"I think a lot of us don't really feel like we're in a crisis. There are just these fleeting moments of 'I can't handle this anymore.' That's what I like about this app - it's meant to be for that moment, that immediate moment."

- Crystal Armstrong, MD

HOW THE APP WORKS

DOWNLOAD THE FREE APP

SafeUT Frontline is available for both Apple and Android devices. Simply search "SafeUT  Frontline" in your smartphone's app store and download the app.

Download the SafeUT Frontline app for Apple  >

Download the SafeUT Frontline app for Android  >

PRESS CALL OR CHAT

You can chat confidentially and directly with a licensed mental health professional to support you with any challenges you or a frontline worker you know is facing.

GET FREE PROFESSIONAL SUPPORT

Masters-level licensed counselors at the Huntsman Mental Health Institute (HMHI) respond to all chat messages received in the app. Specializing in supportive listening, joint problem-solving, crisis intervention, and suicide prevention, our counselors are part of HMHI’s Community Crisis Intervention & Support Services department and are available to confidentially chat at any time, 24/7/365.

SafeUT Frontline is an easy, accessible, and active way to help you through whatever situation you’re facing.

Hear what frontline workers are saying about SafeUT Frontline

Sam Winkler | West Jordan Police Department

Crystal Armstrong, MD | University of Utah Health

Scott Pickle | Retired Firefighter

SAFEUT ANSWERS CRISIS CALLS AND CHATS—ABOUT YOURSELF OR SOMEONE ELSE—24/7/365. THESE SERVICES ARE PROVIDED AT NO COST AND ARE ALWAYS CONFIDENTIAL. OUR COUNSELING TOPICS INCLUDE:

Depression & Anxiety

Suicide Prevention

Drug & Alcohol Problems

Self-Harm

Loss & Grief

Mental Fitness

Relationship Difficulties

Any Life Challenge

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FREQUENTLY ASKED QUESTIONS

    Crisis can affect anyone at any time. While you may never use the app for yourself, chances are someone you know may need help. The SafeUT Frontline app provides a way to talk to someone who is an expert in crisis intervention who will provide a listening ear for your concerns. Conversations on the app are always confidential.

    The SafeUT Frontline app is available at no cost for both Apple and Android devices. Search “SafeUT Frontline” in your smartphone’s app store to download the app. You will be required to accept terms and permissions (something all apps ask you to do) and create a passcode.

    Download the SafeUT Frontline app for Apple  >

    Download the SafeUT Frontline app for Android  >

    SafeUT Frontline is available to our healthcare providers, fire/EMS, and law enforcement personnel across the state at no cost. It is funded through the Utah state legislature with services provided by University of Utah Health’s Community Crisis Intervention & Support Services.

    To use the SafeUT Frontline app, click “Chat” from the main screen of the app. After clicking “Chat,” you can directly text with a licensed counselor on the next screen.

    The counselor will receive the message and quickly respond. By sending real-time chat messages to the person in crisis, the counselor gives effective, confidential counseling and referrals to whatever situation you or your loved one may be going through.

    Our licensed counselors will help you create a plan to stay safe and connect you with appropriate resources. By using SafeUT Frontline, you will receive:

    • supportive listening
    • a safe & nonjudgemental space to talk
    • joint problem-solving with a licensed crisis counselor
    • information about community resources that might offer more support
    • greater mental fitness

    The SafeUT Frontline app is protected by a password that you create, ensuring your privacy. Our licensed counselors will only have information you choose to share with them. If you choose to share identifying information and are at risk for serious harm, our licensed counselors may get additional help to keep you safe. 

    Refer to our Terms of Use for more information.

    Masters-level licensed counselors at the Huntsman Mental Health Institute (HMHI), formerly University Neuropsychiatric Institute (UNI), respond to all chat messages received in the app. Our counselors specialize in supportive listening, joint problem-solving, crisis intervention, and suicide prevention.

    Our counselors are part of HMHI’s Community Crisis Intervention & Support Services department and are available to chat at any time, 24/7/365.

    Some common issues our counselors support through the app include:

    • personal stress
    • work-related stress
    • burnout
    • anxiety/depression (PTSD, PTSI)
    • self-harm
    • drug and alcohol problems
    • relationship issues
    • thoughts of suicide
    • any life challenge

    All of our licensed counselors complete extensive cultural sensitivity training to understand the unique situations law enforcement, fire/EMS, and health care personnel, and their families may experience daily.

    Some app users might prefer to have a conversation over the phone with our crisis counselors. Tapping this button on the app will open the phone feature on your device and automatically add the SafeUT Frontline toll-free number to your screen. All you need to do is press the dial button to start the call.

    You can call us 24/7/365 and be immediately connected. The SafeUT Frontline phone number is 833.3SAFEFL

    You can contact the SafeUT Frontline team at SafeUT@hsc.utah.edu.

    Have an unanswered question? Contact us as SafeUT@hsc.utah.edu or

    Note: This is not a crisis line.