You’ve Got Questions. We’ve Got Answers.
Frequently Asked Questions
Students
Parents
Schools
Do I need a smartphone to use SafeUT?
If you don’t have a smartphone or smart device or can’t access it, you can always start a chat or submit a tip to SafeUT on our website. Start a chat now, submit a tip now, or click the “Get Help Now” button at the top of this page when you’re ready to connect with a SafeUT counselor.
What do people talk to SafeUT counselors about?
SafeUT counselors are here to help you with any worries, stress, or safety concerns you may have—big or small. People reach out to us for things like feeling overwhelmed, lonely, bullied, worried about a friend, or worried about school safety.
Thoughts of suicide or self-harm often start as smaller feelings that build over time, such as feeling lonely, isolated, or a burden to people. No one should have to go through that alone. SafeUT counselors are available—for free 24/7, every day of the year—to support you and help things get better instead of worse.
It’s important to have a support system and tools to stay safe even when you’re not using SafeUT. Our counselors can help you learn coping skills and how to talk with trusted adults and other people in your life.
Who’s responding to my messages on SafeUT?
SafeUT counselors are licensed with master’s degrees in mental health and employed by the Huntsman Mental Health Institute at University of Utah Health. They’re trained in supportive listening, collaborating to solve problems, intervening in crises, and preventing suicide and school safety threats.
Whether you start a chat or submit a tip, SafeUT counselors are ready to help 24/7, 365 days a year for free.
Is my SafeUT conversation confidential?
User privacy is one of SafeUT’s top priorities. All SafeUT users’ information is kept private and secure. You do not need to share your name or any personal information to start a chat or submit a tip on SafeUT.
When you start a chat or submit a tip, we first ask you to select your school from our list of participating schools. This helps SafeUT counselors know who to contact if there are safety concerns that require us to act.
SafeUT, SafeUT Frontline, and SafeUT National Guard apps all have passwords to protect your privacy.
Have more questions about privacy? Check out our Terms of Use.
What does SafeUT do with my data?
User privacy is one of SafeUT’s top priorities. We will never share or sell your data to outside parties.
Have more questions about privacy? Check out our Terms of Use.
Can my parents, school, employer, or doctor see my conversations with SafeUT?
No. Your conversations on SafeUT, SafeUT Frontline, and SafeUT National Guard are confidential. We will never share or sell your information to outside parties. If SafeUT counselors are concerned about your safety or others’, we may take action by contacting relevant authorities, such as your school or emergency services.
SafeUT counselors work with each child to navigate tough situations, empowering them to share their thoughts and feelings with their parents or a trusted adult. By working together, we can help make sure your child feels understood and supported.
Your app on your personal device is password protected to provide additional privacy. Since the web version of SafeUT may be used on a public computer, it doesn’t have a password and instead resets every time a new chat or tip is started so that people can’t see what the last person discussed.
What’s the difference between using the SafeUT app and SafeUT online?
The SafeUT app on your personal device is password protected to provide additional privacy. Since the web version of SafeUT may be used on a public computer, it doesn’t have a password and instead resets every time a new chat or tip is started so that people can’t see what the last person discussed.
What are tips, and how do they help keep people safe?
People submit private tips to SafeUT when they have a concern about the safety of someone else or their school. SafeUT regularly gets tips about bullying, concerns about someone who has thoughts of self-harm or thoughts of suicide, concerns about someone hurting others, or potential school safety threats.
When you submit a tip, a SafeUT counselor reviews the information. If more information is needed after you submit a tip, a SafeUT counselor may send you a message on SafeUT before passing the tip to the school.
Schools use the information SafeUT provides and may follow up with the tip if there’s a safety concern. For high-risk situations, police may need to get involved to keep schools safe.
The tip feature is not available on SafeUT Frontline and SafeUT National Guard.
Is SafeUT available in different languages?
The SafeUT, SafeUT Frontline, and SafeUT National Guard apps for smartphones and smart devices are available in English and Spanish. Communicating with a SafeUT counselor in languages other than English depends on SafeUT counselor availability.
If you need to speak with a mental health professional in a language other than English, you can use the SafeUT, SafeUT Frontline, and SafeUT National Guard apps’ “Start a Call” feature and request a translator.
Who can use SafeUT?
All three versions of SafeUT are available 24/7, 365 days a year for you to chat with licensed counselors about any size crisis or concern for free.
SafeUT is available for K-12 students, college students, parents, and school staff and faculty in Utah.
SafeUT Frontline supports those who work in health care, fire/EMS, law enforcement, corrections, public safety dispatch, and their families.
SafeUT National Guard serves Guard soldiers, veterans, civilian personnel, and their families.
How do I download the SafeUT app?
SafeUT is for students, parents and guardians, and school staff and faculty. Download the app on Apple and Android devices here:
If you work on the frontline in health care, fire/EMS, law enforcement, corrections, public safety dispatch, or have a family member who does, download the SafeUT Frontline app here:
If you’re a Utah National Guard soldier, veteran, civilian personnel, or have a family member who is, download the SafeUT National Guard app here:
What do I do if my child is struggling with their mental health?
We know it can be scary to talk about suicide and other mental health issues. You don’t have to go through this alone. SafeUT counselors are ready 24/7, 365 days a year to help you figure out what to do.
Get started with these helpful conversation starters for children of any age.
What are you talking to my child about?
SafeUT counselors are here to help students with any worries, stress, or safety concerns they may have. Students often reach out to us about feeling overwhelmed, bullying, thoughts of self-harm, thoughts of suicide, school safety, or concerns about someone hurting others.
Wanting to harm oneself or having thoughts of suicide often start as smaller feelings that build over time, such as feeling lonely, isolated, or a burden to people. No one should have to go through that alone. SafeUT counselors are available—for free 24/7, every day of the year—to offer support and prevent issues from getting worse.
If you’re busy at work or asleep, your student has a safe line with SafeUT.
It’s important to have a support system and tools to help keep students safe when they're not using SafeUT. SafeUT counselors can help them learn coping skills and how to talk with a parent or trusted adults and other people in their life.
Why should I trust SafeUT?
We’re on your team. SafeUT counselors are here as a resource, complementing the support your child receives from you and other trusted adults. Think of SafeUT as a part of your child’s mental health toolkit, offering a safe line for them to voice their concerns any time, day or night, year-round.
SafeUT counselors work with your child to navigate tough situations, empowering them to share their thoughts and feelings with you. By working together, we can help make sure your child feels understood and supported.
How can I support my child with SafeUT?
Encourage your child to talk about their emotions, listen to their concerns about school issues, and let them know SafeUT counselors are available to support them.
If a child feels that anyone’s safety or mental well-being is at risk, suggest that they use SafeUT in addition to the support you provide. To help them feel more comfortable using SafeUT, consider demonstrating how SafeUT works.
Is my SafeUT conversation confidential?
User privacy is one of SafeUT’s top priorities. All SafeUT users’ information is kept private and secure. You do not need to share your name or any personal information to start a chat or submit a tip on SafeUT.
When you start a chat or submit a tip, we first ask you to select your school from our list of participating schools. This helps SafeUT counselors know who to contact if there are safety concerns that require us to act.
SafeUT, SafeUT Frontline, and SafeUT National Guard apps all have passwords to protect your privacy.
Have more questions about privacy? Check out our Terms of Use.
What does SafeUT do with my data?
User privacy is one of SafeUT’s top priorities. We will never share or sell your data to outside parties.
Have more questions about privacy? Check out our Terms of Use.
What’s the difference between using the SafeUT app and SafeUT online?
The SafeUT app on your personal device is password protected to provide additional privacy. Since the web version of SafeUT may be used on a public computer, it doesn’t have a password and instead resets every time a new chat or tip is started so that people can’t see what the last person discussed.
Who’s responding to my messages on SafeUT?
SafeUT counselors are licensed with master’s degrees in mental health and employed by the Huntsman Mental Health Institute at University of Utah Health. They’re trained in supportive listening, collaborating to solve problems, intervening in crises, and preventing suicide and school safety threats.
Whether you start a chat or submit a tip, SafeUT counselors are ready to help 24/7, 365 days a year for free.
What are tips, and how do they help keep people safe?
People submit private tips to SafeUT when they have a concern about the safety of someone else or their school. SafeUT regularly gets tips about bullying, concerns about someone who has thoughts of self-harm or thoughts of suicide, concerns about someone hurting others, or potential school safety threats.
When you submit a tip, a SafeUT counselor reviews the information. If more information is needed after you submit a tip, a SafeUT counselor may send you a message on SafeUT before passing the tip to the school.
Schools use the information SafeUT provides and may follow up with the tip if there’s a safety concern. For high-risk situations, police may need to get involved to keep schools safe.
The tip feature is not available on SafeUT Frontline and SafeUT National Guard.
Is SafeUT available in different languages?
The SafeUT, SafeUT Frontline, and SafeUT National Guard apps for smartphones and smart devices are available in English and Spanish. Communicating with a SafeUT counselor in languages other than English depends on SafeUT counselor availability.
If you need to speak with a mental health professional in a language other than English, you can use the SafeUT, SafeUT Frontline, and SafeUT National Guard apps’ “Start a Call” feature and request a translator.
Who can use SafeUT?
All three versions of SafeUT are available 24/7, 365 days a year for you to chat with licensed counselors about any size crisis or concern for free.
SafeUT is available for K-12 students, college students, parents, and school staff and faculty in Utah.
SafeUT Frontline supports those who work in health care, fire/EMS, law enforcement, corrections, public safety dispatch, and their families.
SafeUT National Guard serves Guard soldiers, veterans, civilian personnel, and their families.
How do I download the SafeUT app?
SafeUT is for students, parents and guardians, and school staff and faculty. Download the app on Apple and Android devices here:
If you work on the frontline in health care, fire/EMS, law enforcement, corrections, public safety dispatch, or have a family member who does, download the SafeUT Frontline app here:
If you’re a Utah National Guard soldier, veteran, civilian personnel, or have a family member who is, download the SafeUT National Guard app here:
Why don’t I see my school listed on SafeUT?
Schools join the SafeUT program to improve safety and support for students. Once school leaders are trained to use the SafeUT platform, their school will be listed as a participant, and they can receive safety tips that are submitted about their school. If your school isn’t listed on SafeUT, students or parents can encourage their school to partner with us by emailing SafeUT@hsc.utah.edu.
Why should my school partner with SafeUT?
School administrators have a lot on their plates. Schools that partner with SafeUT offer their students, parents and guardians, and staff a safe line to share their concerns 24/7, every day of the year for free.
The partnership gives schools and SafeUT an easy way to communicate about school safety, making sure safety threats get to the proper authorities.
How can I help my students with SafeUT?
Encourage your students to talk about their emotions, listen to their concerns about school issues, and let them know SafeUT counselors are available to support them.
If a student feels that anyone's safety or mental well-being is at risk, suggest that they use SafeUT in addition to the support you provide. To help students feel more comfortable using SafeUT, consider demonstrating how SafeUT works.
How does SafeUT involve schools in the tip process?
Each school that participates in the SafeUT program selects leaders to handle tips from SafeUT counselors. These leaders receive information from SafeUT counselors, investigate each tip, and act based on the school’s safety policy.
What do educators talk to SafeUT counselors about?
SafeUT counselors are here to help with any worries, stress, or safety concerns you may have. School staff and faculty often reach out to us about feeling overwhelmed, thoughts of self-harm, thoughts of suicide, school safety, or concerns about someone hurting others or themselves.
Wanting to harm oneself or having thoughts of suicide often start as smaller feelings that build over time, such as feeling lonely, isolated, or a burden to people. No one should have to go through that alone. SafeUT counselors are available—for free 24/7, every day of the year—to offer support and prevent issues from getting worse.
Is my SafeUT conversation confidential?
User privacy is one of SafeUT’s top priorities. All SafeUT users’ information is kept private and secure. You do not need to share your name or any personal information to start a chat or submit a tip on SafeUT.
When you start a chat or submit a tip, we first ask you to select your school from our list of participating schools. This helps SafeUT counselors know who to contact if there are safety concerns that require us to act.
SafeUT, SafeUT Frontline, and SafeUT National Guard apps all have passwords to protect your privacy.
Have more questions about privacy? Check out our Terms of Use.
What does SafeUT do with my data?
User privacy is one of SafeUT’s top priorities. We will never share or sell your data to outside parties.
Have more questions about privacy? Check out our Terms of Use.
What’s the difference between using the SafeUT app and SafeUT online?
The SafeUT app on your personal device is password protected to provide additional privacy. Since the web version of SafeUT may be used on a public computer, it doesn’t have a password and instead resets every time a new chat or tip is started so that people can’t see what the last person discussed.
What are tips, and how do they help keep people safe?
People submit private tips to SafeUT when they have a concern about the safety of someone else or their school. SafeUT regularly gets tips about bullying, concerns about someone who has thoughts of self-harm or thoughts of suicide, concerns about someone hurting others, or potential school safety threats.
When you submit a tip, a SafeUT counselor reviews the information. If more information is needed after you submit a tip, a SafeUT counselor may send you a message on SafeUT before passing the tip to the school.
Schools use the information SafeUT provides and may follow up with the tip if there’s a safety concern. For high-risk situations, police may need to get involved to keep schools safe.
The tip feature is not available on SafeUT Frontline and SafeUT National Guard.
Is SafeUT available in different languages?
The SafeUT, SafeUT Frontline, and SafeUT National Guard apps for smartphones and smart devices are available in English and Spanish. Communicating with a SafeUT counselor in languages other than English depends on SafeUT counselor availability.
If you need to speak with a mental health professional in a language other than English, you can use the SafeUT, SafeUT Frontline, and SafeUT National Guard apps’ “Start a Call” feature and request a translator.
Who can use SafeUT?
All three versions of SafeUT are available 24/7, 365 days a year for you to chat with licensed counselors about any size crisis or concern for free.
SafeUT is available for K-12 students, college students, parents, and school staff and faculty in Utah.
SafeUT Frontline supports those who work in health care, fire/EMS, law enforcement, corrections, public safety dispatch, and their families.
SafeUT National Guard serves Guard soldiers, veterans, civilian personnel, and their families.
How do I download the SafeUT app?
SafeUT is for students, parents and guardians, and school staff and faculty. Download the app on Apple and Android devices here:
If you work on the frontline in health care, fire/EMS, law enforcement, corrections, public safety dispatch, or have a family member who does, download the SafeUT Frontline app here:
If you’re a Utah National Guard soldier, veteran, civilian personnel, or have a family member who is, download the SafeUT National Guard app here:
